Contact
One address
Everything goes to the same mailbox and is read by a person. Pick the topic below to open a message with the subject and template filled in, or write freely.
| Topic | What to include | Answer within | Write |
|---|---|---|---|
| Dispute a record | Service, the pick URL or ID, what is wrong (capture, match, grade or claim quote), what it should be, evidence. | 7 days | Write |
| Claim a profile | Send from an address at the service's own domain. Service name, profile URL, your site. | 7 days | Write |
| Set up a feed | Service name, a URL that returns a JSON array of picks in the documented shape, whether you want the Verified feed badge. | 7 days | Write |
| Correct a page | The page URL, the text or figure that is wrong, and the source that shows what is correct. | 7 days | Write |
| Press or data | Outlet or project, what you need (a record, an export, a quote), and your deadline. | 7 days | Write |
| Privacy request | What you are asking for (access, correction, deletion) and enough detail to find the data, e.g. the address you wrote from. | 30 days | Write |
Response times
Disputes, claims, feeds, corrections and press: within 7 days, usually sooner. Disputes are answered with a decision and a written note that is published on the disputes page. Privacy requests: within 30 days, as the GDPR requires.
There is no form, no chat widget and no phone line. Mail keeps a record both sides can refer to, which matters for disputes.
What we do not do by email
- Comment on whether a service is worth paying for. The record and the claim check are the answer we publish.
- Provide picks, or say which pick to follow.
- Remove a pick from a record because a service asks. Records change only through an accepted dispute, in public.
Social: @pickauditorhq. Company information is on the about page.